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Dynamics 365 CE apps can be integrated with other solutions to provide 360-degree view of the customer and the integration requires exchange of data to and from various other applications. To facilitate data exchange a non-interactive user can be created in Dynamics 365 CE instance and upto a maximum of 5 non-interactive users can be created

Process of creating a non-interactive user starts by:

  • Creating a user in Office 365 admin center and assigning a licence then in CRM assign CAL


  • Assign Non-interactive user role in CRM organization


  • Deallocate the licence by unchecking Licencses in Microsoft 365 admin center