The E-mail Router Configuration Manager is windows based GUI application that helps to:

• Configure profiles typically Incoming /Outgoing
• Associate a deployed Organization to Incoming and Outgoing profile
• Manage incoming / outgoing e-mail configurations for users and queues.

In the following section we look at details of several functions available in the GUI application.

Tab > Configuration Profiles

Typically two profiles will be set up viz., Incoming and Outgoing. The various list columns that are displayed will be values that will set when a new profile is created by clicking the “New” button

Creating Incoming Profile:

Creating Outgoing Profile:

Tab > Deployments

Under this tab we specify the CRM organization and set the Incoming/Outgoing profile

Tab > Users, Queues, and Forward Mailboxes

This tab allows to assing Incoming /Outgoing profile against each CRM user, set up Forward Mailbox.

Every user in CRM platform must be assigned an incoming or outgoing e-mail access type for the above list to be populated. Within the user administration of CRM this is done at E-mail Access Configuration section in the user details screen.

As in the above screen shot for a user “User1” Incoming profile is set to Forward Mail Box and Outgoing is set to E-mail Router.

The action buttons available against each user in the list above are:

Select a User and click on Modify.

Why is the Incoming Configuration Profile drop down disabled? > In the E-mail Access Configuration section against the “User 1” details  the “E-mail access type Incoming” is set to Forward Mailbox.  Typically this will be same for all the Organization users and a Forward Mailbox will have to be configured.

Go to Forward Mailboxes tab and click on New

The following functions can be performed for the Forward Mailbox setup above:

The Test Access button will validate if the setup is right.