An organization in CRM platform has a root business unit that will have the same name as the organization.



Subsequent Business Units can be created under the root Business Unit as per the following screen snap-shot;


Few characteristics of root Business Unit:

  • Only one root Business Unit can exist, it sits at the top-level and hence cannot be assigned a parent Business Unit.
  • Created by Dynamics CRM setup or Deployment Manager if another Organization is created.
  • The root Business Unit cannot be deleted or disabled.
  • All the Business Units under the root Business Unit can be moved/disabled and deleted.

The various actions that can be performed on the Business Units will be available under More Actions drop down menu


When a Business Unit is disabled all child Business Units are disabled and all the Users attached to the Business Units cannot connect to Dynamics CRM.