An organization in CRM platform has a root business unit that will have the same name as the organization.

BusinessUnitAdministration

BusinessUnitAdministration1

Subsequent Business Units can be created under the root Business Unit as per the following screen snap-shot;

BusinessUnitAdministration2

Few characteristics of root Business Unit:

  • Only one root Business Unit can exist, it sits at the top-level and hence cannot be assigned a parent Business Unit.
  • Created by Dynamics CRM setup or Deployment Manager if another Organization is created.
  • The root Business Unit cannot be deleted or disabled.
  • All the Business Units under the root Business Unit can be moved/disabled and deleted.

The various actions that can be performed on the Business Units will be available under More Actions drop down menu

BusinessUnitAdministration3

When a Business Unit is disabled all child Business Units are disabled and all the Users attached to the Business Units cannot connect to Dynamics CRM.